Frequently Asked Questions
Looking for answers? You've come to the right place.
Some of our soups are seasonal and only available for a limited time. We aim to offer a variety of recipes throughout the year. We welcome your feedback!
Our limited-batch inventory churns four favorite flavors for each ice cream package. We cannot mix and match pints at this time.
Yes! We have several two-soup combinations you can choose. At this time, we offer pre-selected combinations of our most popular recipes only. In the future, we hope to provide the flexibility to pick any two soups at a time.
Our soup is prepared and packaged in small batches under USDA supervision. Immediately after packaging, the soup is "blast frozen" in our molecular freezers to lock in freshness and preserve the integrity of the product. Each container is then wrapped in our proprietary insulated liner with gel ice packs and is intended to thaw in transit to its destination.
Your gift leaves our kitchen in its own little icy home! Dry ice is safely tucked beneath a panel under the pints and will keep ice cream frozen for 2-3 days.
Yes! We have some gluten-free soups and we offer an option for gluten-free and vegan rolls and cookies. Please note that while the ingredients of these items are gluten-free, the recipes are made in the same kitchen as our other products. This may be an issue for some people with severe gluten allergies. You can see our Nutrition Information page here and contact our Customer Care team with any questions.
Please visit our Nutrition Information page for ingredients, allergens, and nutrition facts.
Our classic Chicken Noodle Soup has 700mg of sodium per serving—and it’s delicious! You can see the nutritional details for this and all our soups on our Nutrition Information page.
Our cookie recipes do not include nuts, but they are baked in a facility that uses peanuts and tree nuts.
Not at this time. We appreciate the feedback we receive from customers and are looking into it.
Yes! Our Garden Vegetable and Tomato Basil recipes are vegetarian. We occasionally have seasonal options that are vegetarian, too.
If you wish to choose the number of emails you receive or unsubscribe (we hope you won’t go!), click on the “Unsubscribe” link found at the bottom of every email.
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The only place to buy authentic Spoonful of Comfort products is on our website (spoonfulofcomfort.com). A number of corporate partners also offer our products on their gifting platforms. However, any other retail website claiming to sell Spoonful of Comfort products--usually at a significant discount--is a scam. To learn more about our Corporate Sales program, click here.
We have occasional promotions with special pricing for new or seasonal offerings. If you see an advertisement offering Spoonful of Comfort products at a significant discount, such as 50% off, it is likely fraudulent. With our email and loyalty programs, customers can stay up-to-date on Spoonful of Comfort offerings and promotions.
We ship to all fifty United States, but because our care package contents are perishable, we do not ship to PO boxes and we do not ship internationally.
Spoonful of Comfort ships from Salt Lake City, Utah and Lancaster, Pennsylvania.
We offer two types of shipping: Flexible Shipping and Scheduled Delivery.
Flexible Shipping is $9.99 and does not include a specific delivery date. Orders placed with this option leave our facility the same day or the next business day and typically arrive within 1–3 business days.
Scheduled Delivery rates range from $14.99 to $49.99, with packages arriving within 2–3 business days or the next business day. When selecting this option at checkout, a shipping calendar will appear, allowing you to choose a preferred delivery date, and the shipping rate will update accordingly.
Orders will arrive by 8 pm on the selected delivery date. If you have a special occasion in mind, we kindly suggest scheduling your shipment to arrive at least one day early.
Our shipping cutoff time is generally 4:00 pm MST, Monday through Friday. The shipping calendar provided during checkout will accurately reflect available days for delivery based on the current date and time of operations. Occasionally, we adjust our shipping cut-off time to accommodate high order volume.
Our soup arrives in two 32-ounce tubs. These are made of polypropylene, an FDA-approved, food-safe plastic. This plastic is BPA-free and does not contain phthalates (it’s even used in surgical and medical devices). Containers can be used in the microwave and come with a washable bonnet that doubles as a splatter cover. We believe in packaging that’s functional, reusable, and a little charming, too.
Your gift leaves our kitchen in its own little icy home! Your recipient will receive a specially insulated box. Dry ice is safely tucked beneath a panel under the pints and will keep ice cream frozen for 2-3 days.
Spoonful of Sugar ice cream is no ordinary ice cream—so it gets extra-special treatment like special insulated packaging and dry ice cooling. The delivery calendar at checkout displays exclusive ice cream shipping options that guarantee your gift arrives frozen and feeling friendly.
They do not! We ship via UPS and we order our packages to be Shipper Released, which means that signatures are not required. We do encourage you to let the recipient know a surprise is coming so they can be on the lookout. You will receive tracking information when your order is shipped and will have the option to sign up for alerts through the tracking link.