FREQUENTLY ASKED QUESTIONS
Where do you currently ship?
We currently ship to any address in the 50 United States.
How soon will my order ship?
Orders placed prior to 1:00pm Mountain Time Monday through Friday will ship the same day.
How soon will my order arrive with Standard Shipping?
Western U.S. deliveries should arrive within 2 days. Eastern U.S. deliveries should arrive within 2-3 days.
Shipping cutoff time?
1:00pm MT
How do you preserve the freshness of your soup?
Our soup is prepared and bottled in small batches under USDA supervision. Immediately after bottling, the soup is “blast frozen” in our molecular freezers to lock in freshness and preserve the integrity of the product. The bottle is then wrapped in our proprietary insulated liner with gel ice packs and is intended to thaw in transit to its destination.
Where are you nutritionals?
Does the recipient have to be home to receive their package?
They do not! We ship through FedEx and USPS Priority Mail and our packages are not signature required. We do encourage you to let the recipient know a surprise is coming so they can be on the look out. You will receive tracking information when your order is shipped.
Where do the packages ship from?
The packages ship from Salt Lake City, Utah.
What is the salt content of your chicken noodle soup?
It’s delicious. 570mg per serving.
Do your cookies have nuts?
The cookies do not have nuts however they are baked in a facility that does.
Are you Kosher certified?
Not at this time however we are currently looking into it!
Are you gluten free?
We do have gluten free soups in our seasonal selections, and gluten free cookies coming soon!
Do you have vegetarian options?
Yes – Many of our seasonal soups are vegetarian!
What is the shelf life of your soup?
Soup arrives cold and the recipient is prompted to refrigerate upon arrival and enjoy within 3-5 days. They are also welcome to freeze the soup to be enjoyed at a later date!