Where do you currently ship?

We currently ship to any address in the 50 United States. We are not able to ship outside of the United States at this point, but hope to be able to in the future!

How soon will my order ship?

During warmer summer months, Standard orders will ship Monday through Wednesday and arrive Wednesday through Friday. Express shipping options are available for a faster delivery and Ship Monday through Friday. Orders placed after 6:00 PM Eastern Standard Time will be shipped the following business day.

How soon will my order arrive with Standard Shipping?

Standard Shipping deliveries will take up to 3 business days from when they ship (Monday through Wednesday). Express overnight and 2 day options are available for a faster delivery!

What is the order cutoff time to ship today?

In most cases, our shipping cutoff time is 6:00 PM Eastern Standard Time Monday through Friday. Should this time change due to holiday shipping or capacity, our checkout countdown timer will be updated to reflect the correct cutoff time.

How do you preserve the freshness of your soup?

Our soup is prepared and packaged in small batches under USDA supervision.  Immediately after packaging, the soup is “blast frozen” in our molecular freezers to lock in freshness and preserve the integrity of the product.  Each container is then wrapped in our proprietary insulated liner with gel ice packs and is intended to thaw in transit to its destination.

Where are your nutritionals?

Please visit our Nutrition Information page. Nutritionals are also available on all product pages.

Does the recipient have to be home to receive their package?

They do not! We ship via UPS and we order our packages to be Shipper Released, which means that signatures are not required. We do encourage you to let the recipient know a surprise is coming so they can be on the lookout. You will receive tracking information when your order is shipped and will have the option to sign up for alerts through the tracking link.

Where do the packages ship from?

The packages ship from Salt Lake City, Utah.

What is the salt content of your chicken noodle soup?

It’s delicious and contains 700mg per serving.

Do your cookies have nuts?

The cookies do not have nuts however they are baked in a facility that does.

Are you Kosher certified?

Not at this time… however, we are looking into it!

Are you gluten-free?

We do offer gluten-free soups and gluten-free and vegan cookies! Please note that while the ingredients of these items are gluten-free, the soups and cookies are produced in the same kitchens as our other products. This may be an issue for some people with severe gluten reactions.

Do you have vegetarian options?

Yes – Many of our seasonal soups are vegetarian! Tomato Basil & Garden Vegetable are our current offerings.

What is the shelf life of your soup?

Soup arrives cold and the recipient is prompted to refrigerate upon arrival and enjoy within 3-5 days. They are also welcome to freeze the soup to be enjoyed at a later date!

What kind of container does the soup ship in?

Due to high demand and supply chain challenges, we’ve had to be flexible and try different types of packaging recently. We’re always looking for ways to make our gifts more thoughtful, more usable, and more to our customers’ liking.

We are currently transitioning to new soup containers that offer many advantages—and we plan to be shipping all our soups this way by the end of 2021. Whichever container your recipient gets, be assured that every order contains the same amount of soup, regardless of shape or material.

What kind of plastic is used for your soup containers?

Our 32-ounce plastic containers are made from polypropylene, an FDA-approved, food-safe plastic. It’s considered the flagship material for industry safety. This plastic is BPA-free and does not contain phthalates. It can be used in the microwave, and it’s even the material used for some surgical and medical devices.