I can’t find a soup I’ve ordered before. Why not?

Some of our soups are seasonal and only available for a limited time. For example, our Potato and Corn Chowder and Chicken Poblano Chowder were recent favorites that are no longer in stock. We aim to offer a variety of flavors and recipes throughout the year. We welcome your feedback!

Can I order two kinds of soup since there are two containers?

Right now, our order management is not set up to mix and match soups within a package. But we hear you! We hope to offer two-soup selections in the future.

Where do you currently ship?

We currently ship to any address in the 50 United States. We are not able to ship outside of the United States at this point, but hope to be able to in the future!

Where do the packages ship from?

The packages ship from Salt Lake City, Utah.

How soon will my order ship?

During warmer summer months, orders with Standard Shipping will ship Monday through Wednesday and arrive Wednesday through Friday. Express shipping options are available for a faster delivery and ship Monday through Friday. Orders placed after 4:00 PM Eastern Standard Time will be shipped the following business day.

What is the shelf life of your soup?

Soup arrives cold and the recipient is prompted to refrigerate upon arrival and enjoy within 3-5 days. They are also welcome to freeze the soup to be enjoyed at a later date!

How soon will my order arrive with Standard Shipping?

Standard Shipping deliveries will take up to 3 business days from when they ship (Monday through Wednesday). Express overnight and 2 day options are available for a faster delivery!

What is the order cutoff time to ship today?

In most cases, our shipping cutoff time is 6:00 PM Eastern Standard Time Monday through Friday. Should this time change due to holiday shipping or capacity, our checkout countdown timer will be updated to reflect the correct cutoff time.

Does the recipient have to be home to receive their package?

They do not! We ship via UPS and we order our packages to be Shipper Released, which means that signatures are not required. We do encourage you to let the recipient know a surprise is coming so they can be on the lookout. You will receive tracking information when your order is shipped and will have the option to sign up for alerts through the tracking link.

How do you preserve the freshness of your soup while it’s in transit?

Our soup is prepared and packaged in small batches under USDA supervision.  Immediately after packaging, the soup is “blast frozen” in our molecular freezers to lock in freshness and preserve the integrity of the product.  Each container is then wrapped in our proprietary insulated liner with gel ice packs and is intended to thaw in transit to its destination.

Where are your nutritionals?

Please visit our Nutrition Information page. Nutritionals are also available on all product pages.

What is the salt content of your chicken noodle soup?

It’s delicious and contains 700mg per serving.

Do your cookies have nuts?

The cookies do not have nuts however they are baked in a facility that does.

Are you Kosher certified?

Not at this time… however, we are looking into it!

Are you gluten-free?

We do offer gluten-free soups and gluten-free and vegan cookies! Please note that while the ingredients of these items are gluten-free, the soups and cookies are produced in the same kitchens as our other products. This may be an issue for some people with severe gluten reactions.

Do you have vegetarian options?

Yes – Many of our seasonal soups are vegetarian! Tomato Basil and Garden Vegetable are our current offerings.

What kind of container does the soup ship in?

Due to high demand and supply chain challenges, we’ve had to be flexible and try different types of packaging recently. We’re always looking for ways to make our gifts more thoughtful, more usable, and more to our customers’ liking.
Our soup now arrives exclusively in two 32-ounce tubs. These are made of polypropylene, an FDA-approved, food-safe plastic and is considered the flagship material for industry safety. This plastic is BPA-free and does not contain phthalates. It can be used in the microwave, and it’s even the material used for some surgical and medical devices. Complete with a Stone Paper bonnet which doubles as a splatter cover, these are designed to be functional and reusable with all of the classic Spoonful charm.

How do I manage or unsubscribe from your emails?

If you wish to choose the number of emails you receive or unsubscribe (we hope you won’t go!), click on the “Unsubscribe” link found at the bottom of every email. You can also click this link to go to our Email Preferences page where you will enter your email address and select how many emails you’d like to receive.

How do I unsubscribe from your text messages?

To stop receiving text messages from Spoonful of Comfort, simply reply to a text with the word STOP to alert our system. You can choose to start receiving messages again at any time by texting the word SPOONFUL to 42085 or visiting our text opt-in page here.