Product Use and Care

Spoonful of Comfort packages are all about taking care of the person who receives them. Here are a few tips in return about taking care of what comes inside the box.

Freshness Guarantee

Everything from our kitchen is packed to withstand 3 days in transit. Our soups are “blast frozen” to lock in freshness and prepare them for their journey. We wrap each container in a proprietary insulated liner with gel ice packs to keep it food-safe for up to 3 days. Our ice cream is packed in an insulated box with safely contained dry ice to keep pints perfectly frozen until arrival.

When There’s a Shipping Delay

When severe weather events occur, we continue to ship our packages while communicating daily with UPS. Together, we determine what shipping options are feasible (for example, we won’t offer overnight shipping when weather will prevent that delivery).

Please know that Mother Nature can still surprise us. Even if your shipping destination is not impacted by the weather, other hubs and transit routes may affect the overall network. Our 3-day Freshness Guarantee was created for unanticipated slow-downs.

You will get a shipping number to track your package’s arrival (and we’re watching it, too!). In the unlikely event that it does not arrive within our freshness window, please contact Customer Support for a refund or replacement order.

Soup Packages

Spoonful of Comfort Soups and Mac n' Cheese

  • Upon receipt, remove from the silver mylar pouch. Freeze for up to 2 months, refrigerate for up to 5 days, or prepare immediately.
  • If your containers are frozen, let them thaw in the refrigerator for 1-2 days, or immerse the container in cool water for 30-40 minutes. You may also defrost in the microwave. Start by microwaving for 2-3 minutes on defrost setting, then in 30-second increments until fully thawed. These methods are considered safe by the USDA.
  • To heat, gently pour desired amount into a saucepan (1-2 cups per serving). Warm on medium heat until heated through, stirring (and maybe tasting!) occasionally.
  • To microwave, pour desired amount into a microwave-safe bowl. Microwave on high, loosely covered, for 1-2 minutes. Stir and carefully test temperature. If needed, microwave in 30-second increments until fully heated through.
  • The USDA recommends heating soup to 165 degrees for safe consumption.
  • Refrigerate any leftovers. If you want to save some of your soup or mac n' cheese for later, you can safely refreeze a portion of it. The USDA recommends that thawed food be refrozen within 3-4 days.

Spoonful of Comfort Rolls and Cookies

  • Rolls and/or cookies are ready to eat!
  • If you wish, remove from packaging and heat in 350° oven for 5 mins, or until warmed.
  • A little butter to top the rolls never hurts!
  • We do not recommend refreezing our rolls or cookies and enjoying them fresh for the best quality and experience!

Packaging – Spoonful of Comfort Boxes

Did you know you can use your shipping and other packaging boxes again?

These cute compartments can be refolded with the patterned sides out.

Reuse them to reduce your clutter. Or recycle by using them to send another thoughtful gift to someone you know. Here’s a video to show you how.

Pie Packages

How to Enjoy Your Mini Pie Medley

  • Pies are best enjoyed heated in the oven or toaster oven at 350 degrees for 20-22 minutes. Or, remove the pies from aluminum tins and heat in the microwave for 20-30 seconds. 
  • Pies may be kept at room temperature or refrigerated if desired
  • For optimal freshness, enjoy your pies within 5 days or freeze for up to 60 days. 
  • The patterned blue box can be used as a serving tray!

Ice Cream Packages

Here’s the Scoop on Your Ice Cream Package

  • Your ice cream has been carefully packed to arrive frozen. 
  • It’s okay if the dry ice is already gone—but to keep your frozen pints in peak condition, move them to the freezer right away.
  • When you’re ready to indulge, let your ice cream rest at room temperature for 10-20 minutes, softening to perfect scooping consistency.
  • Please don’t touch or ingest the dry ice! It can cause frostbite and burns. Keep it out of reach of children and pets.
  • The dry ice has been safely tucked away under a panel beneath your ice cream. Simply remove the panel and let the dry ice dissipate in an open, well-ventilated area. Avoid inhaling or coming into contact with dry ice vapors.
  • Hand wash and and dry the ice cream scoop after each use.

Hot Dogs

Our tasty hotdogs are made with premium cuts of beef. No by-products, no-fillers & no artificial flavors. Perishable and shipped frozen to thaw in transit. Please refrigerate upon arrival & enjoy or freeze within 10 days of receiving.

Other Items

Great Jones - Cast Iron Dutch Oven

Cook comforting meals for years to come with care to last a lifetime.

  • 3.5-quart cast-iron Dutch oven
  • Materials: Cast iron with a matte finish, enameled
  • Oven-safe up to 500 degrees
  • Weight (empty, with lid): 11 lbs
  • Volume: 3.5 q
  • Dimensions: 9" diameter, 6" tall with lid
  • Dishwasher-friendly. Hand dry thoroughly after running a cycle.
  • To prevent staining, wipe down the exterior before placing it in the oven.
Great Jones - White Cast Iron Dutch Oven

Cozy Comfort Throw

This super-soft 100% polyester blanket is super-easy to care for, too.

  • Machine wash cold
  • Do not bleach
  • Do not tumble dry
  • Lay flat to dry
  • Warm iron to reshape
  • Dry cleanable
  • 60″ x 80″
A cozy comfort throw is bundled with a label that says "Snuggle up!"

Snuggle Suit

​​Wear it, and it’s like a hug for your body. Care for it, and it’s like a hug for your to-do list (yep, it’s pretty easy!).

  • 100% Polyester
  • Machine wash cold
  • Do not bleach
  • Lay flat to dry
  • Dry cleanable
  • Cool iron
  • One size fits most
A fluffy dark grey fabric wrapped in ribbons and a label that says "Snuggle suit"

Cozy Comfort Socks & Say It Socks

Easy wear, and easy care. You’ll love everything about these plush socks.

  • 100% Polyester
  • Machine wash cold
  • Do not bleach
  • Tumble dry low
  • Dry cleanable
  • One size fits most
6 pairs of socks lay atop a fuzzy rug

Warm Fuzzies & Lavender Eye Mask

These cuddly items are filled with natural French lavender and flax seed. Both can be cooled in your refrigerator or heat in a microwave to provide soothing comfort.

  • Before using, remove all tags and ensure item is clean and dry.
  • To warm, heat for 90 seconds in a 600-900 Watt microwave. Heat for 60 seconds in a 600-1000 Watt microwave. (You can generally find your microwave rating inside its door.)
  • When first heated, you may notice a little moisture on the fuzzy surface of the item, this is quite normal and will stop after a few uses.
  • Surface clean regularly with a damp sponge. Do not immerse in water or wash in a washing machine. Store in a cool dry place after each use.
  • WARNING: Only reheat when this item is at room temperature. It may take up to four hours to cool completely.
  • WARNING: Temperature may increase after removal from the microwave, so take care. When overheated, this item can cause burns. In the event of overheating, let stand and do not touch until fully cooled.
  • WARNING: This product can cause burns. Avoid prolonged direct contact with the skin. Do not ingest contents. Do not overheat. For microwave use only.
  • Dispose of in normal household waste if worn or damaged.
A fuzzy white hat and eye mask with a label that says "That warm fuzzy feeling"

Stamped Spoons

To preserve the quality of your stamped spoon, we recommend gently hand-washing with warm, soapy water and avoid washing in the dishwasher. Please note that all of our stamped spoons are food safe and may be used for food consumption.

4 spoons stamped with puns such as "Get well spoon".