We’re sorry (darn you, technology!). Here are the most common solutions:

1. Enter the code including all hyphens and symbols. (Copy and paste the code if you can.)

2. Watch out for letters and numbers that might be mistaken for each other. For example, the number 1 and a lowercase l, or a zero and a capital O. 

3. If you’re still having trouble, please accept our apologies and use this replacement 10% Off code that expires tonight: COMFORTCARE10

We have several two-soup combinations you can choose from. These combos have been thoughtfully pre-selected, and due to production requirements, we aren’t able to offer custom choices at this time. Thank you for your understanding!

Yes! Our website is not able to support fully bespoke packages right now, but our Customer Care team would love to help you create your own. Please call us at 385-483-3886. Thank you in advance for being patient if we need to return your call.

Please visit our Nutrition Information page for ingredients, allergens, and nutrition facts.

• To see or use your Care Credit reward points, you must be logged into your Spoonful account. You can do this anytime, including during the checkout process. 
• To see your reward balance, log in to your account and click “Loyalty Rewards” in the menu. 
• To redeem a discount, click “Loyalty & Rewards” in the right-hand column of the checkout page. Use the drop-down menu to select the discount to apply.

We ship packages via UPS to arrive by 8pm on the selected delivery date. (You’ll choose an available delivery date and see the associated shipping cost during checkout.) Packages are guaranteed to arrive fresh. Your recipient does not need to be home when the package arrives, but they should be on the lookout so they can open and enjoy the contents right away! 

We get it. We are thinking about your perishable package, too! Spoonful of Comfort has a Freshness Guarantee to protect your purchase. To support that promise, we prepare and package comfort foods to withstand up to 5 days in transit. We keep an eye on UPS deliveries to help ensure your gift will arrive in this window and will proactively reach out to you with necessary updates. 

In the unlikely event that your gift was delivered and there is an issue, please contact Customer Care for a refund or replacement order. We respond to every inquiry, so be assured we have your message in the queue. Thank you for your patience as we catch up during this doozy of a time.

Option 1: Log in to your Spoonful account. Choose “Order History” from the left menu and click “Tracking” in the right column of the order you’re checking on. 

Option 2: Look for an email with the Subject Line “Soup-er news - your order’s getting ready to go.” Click on the “Track Shipment” button for an update.

Option 3: Click here to view our “Track Your Order” page which requires your billing zip code and order number (which you’ll find in the “Soup-er news” email or your order confirmation email with the subject line “Thanks for your order - the caring has commenced.”)